Privacy & Data Protection Policy

This Privacy & Data Protection Agreement ("Agreement") is entered into between dStudio, and any customer, vendor, or user ("Customer") who interacts with our services. This Agreement outlines how Company collects, uses, stores, and protects Customer data in compliance with Shopify and Etsy's requirements, as well as applicable data protection laws.

1. Introduction

dStudio is committed to safeguarding the privacy of Customer data. This Agreement describes our practices concerning the collection, use, and sharing of personal information when Customers use our services.

2. Data Collection

Types of Data Collected

dStudio may collect the following types of data:

  • Personal Information: Name, email address, postal address, phone number, and payment information.
  • Order Information: Product details, order dates, shipping information, and transaction details.
  • Usage Data: Information on how Customers interact with our website, including IP address, browser type, and operating system.
  • Communication Data: Any information provided in communications with dStudio, including emails and messages.

Collection Methods

Data is collected through:

  • Online forms and checkout processes on our website.
  • Interactions via email or other communication channels.
  • Automated technologies such as cookies and web beacons.

3. Data Use

dStudio uses collected data for the following purposes:

  • Order Processing: To fulfill and ship orders, process payments, and manage returns.
  • Customer Service: To provide customer support and respond to inquiries.
  • Marketing: To send promotional materials and newsletters, subject to Customer consent.
  • Analytics: To analyze website usage and improve our services.

4. Data Sharing

dStudio may share Customer data with third parties under the following conditions:

  • Service Providers: With third-party vendors who assist in operating our business, such as payment processors and shipping companies.
  • Legal Requirements: To comply with legal obligations, regulations, or valid legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, Customer data may be transferred as part of the transaction.

5. Data Protection

Security Measures

dStudio employs the following security measures to protect Customer data:

  • Encryption: Data is encrypted both in transit and at rest.
  • Access Controls: Access to Customer data is restricted to authorized personnel only.
  • Regular Audits: Security practices are regularly reviewed and updated.

Data Retention

dStudio retains Customer data only for as long as necessary to fulfill the purposes outlined in this Agreement or as required by law.

6. Customer Rights

Customers have the following rights regarding their data:

  • Access: The right to request a copy of the personal data we hold about them.
  • Correction: The right to request corrections to any inaccurate or incomplete data.
  • Deletion: The right to request the deletion of their personal data, subject to certain conditions.
  • Objection: The right to object to the processing of their data for direct marketing purposes.
  • Portability: The right to request the transfer of their data to another service provider.

7. Compliance with Shopify and Etsy

dStudio agrees to comply with the data protection and privacy policies of Shopify and Etsy, including but not limited to:

  • Implementing and maintaining effective data protection measures.
  • Handling Customer data in accordance with Shopify and Etsy's requirements.
  • Promptly addressing any data breaches and notifying the necessary parties as required.

8. Changes to this Agreement

dStudio reserves the right to modify this Agreement at any time. Customers will be notified of any significant changes through our website or other communication channels.

9. Contact Information

For any questions or concerns regarding this Agreement or our data protection practices, please contact us at:

dStudio
The Old Church Hall
7 London Road
Little Clacton
Essex
CO16 9RW
hello@dstudiouk.com
01255 860800

By using our services, Customers acknowledge that they have read and understood this Agreement and agree to its terms.

Data Protection Policy - Data Retention Policy - Security Incident Response Policy - API Docs